I-Las amasu okuxhumana ziyizindlela ezahlukene ezivumela abantu ukuthi basungule ingxoxo ngendlela efanele. Lezi zindlela zizosiza ukusungula ukushintshaniswa kwemibono, okuzochazwa kabanzi kulolu lwazi.
Izindlela zokusungula ingxoxo ngendlela efanele
Amasu okuxhumana
Amasu okuxhumana izindlela ezivumela ukusebenzisa ikhono lokuxhumana kalula nabanye abantu, uma kubhekwa ukuthi kuzo bangakwazi ukuveza imizwa yabo, ukwabelana ngemizwa, imibono nokunye okwengeziwe, ngendlela enethezekile kunoma yiluphi uhlobo lwendawo. indawo okuyo.
Njengoba ukuxhumana kuyikhono abantu abanalo ukuze bakhe ubuhlobo nabanye abantu, kubalulekile ukucabangela ukuthi yiziphi izindlela ezikhona ukuze kuphumelele. Okokuqala, kubalulekile ukugqamisa ukuthi zingaba kokubili ngamazwi futhi non-ngamazwi. Lezi zinamasu ahlukahlukene okuxhumana okuphumelelayo.
I-Verbal
Amanye amasu okuxhumana ngamazwi aqokonyiswa ukuze asungulwe ngempumelelo nabanye abantu, okulandelayo kufanele kubhekwe:
- Ukunakekela amagama abazowasebenzisa. Kubalulekile ukuthi imibono ivezwe ngendlela efanele, ngamagama afanele, okulula ukuwaqonda futhi angaholeli ekuhumusheni kabi.
- Qaphela ithoni yezwi. Izinga lezwi elisetshenzisiwe kufanele lifanele icala, ukuze umthumeli abonakale eyamukelayo.
- Ukuxhumana kumele kube okwakhayo, uma kubhekwa ukuthi ukuphawula, imibono, imibono kuyolokhu kushintshwana, ngendlela eyakhayo ukuze ukuxhumana ngokwako kube kuhle futhi kugweme amagama angalungile.
- Ukulawula imizwelo, abantu bahlale begqamisa izinguquko emizweni ngokuya ngesimo noma isimo esithile. Ngenxa yalesi sizathu, kubalulekile ukulawula yonke imicabango, ukuze phakathi nengxoxo kungabikho ukuphambuka esihlokweni, umgomo kufanele ugcinwe futhi ugcwaliseke ngaphandle kwezinkinga.
Okungakhulumi
Lapho kucatshangelwa amasu okuxhumana angakhulumi, ukuba khona okujwayelekile komuntu kuyacatshangelwa, kanye nezenzo abazenzayo ngomzimba wabo ezingaba nomthelela ekukhulumeni abafuna ukukusungula. Ngakho-ke, okulandelayo kuyagqama:
- Qaphela ngolimi lomzimba, okusho ukuthi umuntu kufanele enze umnyakazo ngomzimba wakhe ngendlela efanele, futhi alondoloze ukuma okuhle, ngoba lawa amaphuzu athonya ingxoxo.
- Ukubukana kwamehlo kufanele kube ngokwanele, umuntu angabonisa izinhlobo ezihlukahlukene zokukhuluma ngobuso babo, obuhlanganiswe nokunyakaza ngokujwayelekile, kodwa ukubuka okuqondile kuqokomisa amaphuzu ahlukene afanele okuxhumana, ngoba kokubili isithakazelo nesithakazelo kungavezwa. .
- Ukunakekelwa kwezimpawu. Njengoba kushiwo ngenhla, kunezinkulumo eziningi noma ukuthinta okwenziwa ngobuso, lokhu kungagqama njengephuzu eliqondile mayelana nokuxhumana okumisiwe. Kubalulekile ukuqaphela ukuthinta okwenziwayo ukugwema ukungezwani uma kuthathwa ngendlela engafanele.
- Intshisekelo. Engxoxweni udinga ukulalela ngokucophelela omunye umuntu, ngoba kufanele uziveze njengomamukeli omuhle, ucabangela wonke amaphuzu umuntu angawaqokomisa, ucabangela ukuthi akufanele uvumelane nakho, kodwa kubalulekile ukwazi. indlela yokulalela
Kuyini ukuxhumana okuphumelelayo?
Yileso esivumela umbhangqwana noma iqembu labantu ukuba lixoxe ngendlela eyakhayo nenenjongo, likhulume ngokunethezeka nangendlela efanele, lithumela imiyalezo ephathelene nendaba, ecace ngokuphelele futhi elondoloza umgomo ofanayo.
Ukuze kusungulwe ukuxhumana okusebenzayo, kuyadingeka ukusebenzisa amasu okuxhumana okuqokonyiswe ngenhla futhi kuzobaluleka ukuthi kubhekwe lokho okwaziwa njengokuxhumana ngokuzimela kanye nokuxhumana ngempumelelo. Ukuxhumana ngokuqiniseka yilokho okuvumela indawo lapho ingxoxo ngokuvamile ibe eyakhayo, ukuthi uzwela lwabantu luvezwa umyalezo ngamunye abawudluliselayo.
Endabeni yokuxhumana okuphumelelayo, kumayelana nokushintshisana kwemiyalezo phakathi kwabantu ngendlela ephumelelayo, okungukuthi, ukuthi umuntu anganikeza umlayezo futhi udluliselwe ngendlela efanele kanye nokwamukela okufanayo, futhi kusukela. lokhu kungenzeka ukusungula inkhulumomphendvulwano.
Ukuxhumana nabanye abantu kungenziwa ngokusebenzisa imishwana edingekayo esimweni, ngoba lokhu sincoma ukuthi ubone mayelana imishwana yokugqugquzela
Izinhlobo
Kukhona amasu okuxhumana ngamaqembu. Lokhu kuvumela ukuxhumana okusebenzayo ukuthi kusungulwe, ukufeza zonke izinhloso, kucatshangelwa ukuthi bangaba ezindaweni ezahlukene, njengabasebenzi, ikakhulukazi izinkampani, lapho abantu abaningi behlanganyela khona. Izinhlobo zokuxhumana eziphumelelayo ziyagqanyiswa:
- Okuhlelekile: Kusekelwe ezindabeni zabasebenzi kuphela
- Okungahlelekile: Ezinye izici ezihlobene nomsebenzi ziyabhekwa
- Ime mpo: Ukudluliswa kwemibono ngamalungu
- Okuvundlile: Imilayezo evela kulabo abaphethe
Amasu okuxhumana angasetshenziswa kuzo zonke izingxoxo, njengendaba yomholi nethimba lakhe. Uma ufuna ukwazi okwengeziwe ngayo, sincoma ukuthi ufunde ngayo. shintsha ubuholi