Uma ibhizinisi lisungulwa kubalulekile ukuba nabathengi kodwa ezinye izinkinga zingavela kubo, lesi sihloko sizochaza ukuthi singabhekana kanjani nabo. amaklayenti anzima.
Abantu abenza izikhalazo kanye nezicelo kubasebenzi ezenza kube nzima izixazululo
Amaklayenti anzima
Kunezinhlobo eziningi zabantu, ezinesimo sengqondo esiyingqayizivele, yingakho uma unebhizinisi lapho unikeza imikhiqizo ungathola izinhlobo ezahlukene zamakhasimende nabathengi. Njengosomabhizinisi abathengisayo, ufuna amakhasimende abe mnandi, abe nobungane nokuthi ahambisane nenkokhelo ehambisanayo okufanele inikezwe into, ufuna futhi ukuthi bahlale bengabathengi abathembekile ukuze balondoloze imali engenayo yenkampani.
Kodwa-ke, iklayenti elifanelekile alikho, ngoba ngamunye wabo unezinto ezilindelekile nezidingo lapho eyofuna umkhiqizo noma isevisi, lapho kwenzeka iphutha, abathengi abafaka izikhalazo ukuze inkampani kube yiyona okufanele ilungise. lawa maphutha, ngakho izimo zingavela lapho zicasukile noma zicasukile.
Izicelo zekhasimende kumele zizwakale ukuze bazizwe benakekelwa yinkampani noma yibhizinisi; ngakho-ke kufanele ube nabasebenzi abaqeqeshiwe ukuze banakekele isevisi yamakhasimende, ngaleyo ndlela uzuze ubudlelwano phakathi komthengi nenkampani, futhi, ukuthi njengabanikazi baqonde noma baqonde indlela yokuxhumana nokuphatha.
Omunye wemithetho kwezamabhizinisi ukuthi iklayenti lihlale lilungile, ngakho-ke umbono walo ngamunye kufanele uzwakale futhi ubhekwe, ngale ndlela abantu bangazizwa bezwakala futhi bahlonishwe nezinkampani. Kodwa akusiyo yonke into ehlale yenzeka kanje, kungavela izimo eziphunyuka ezandleni zabasebenzi.
Lezi zimo ezinamaklayenti anzima zingaba inkinga yangempela ezinkampanini nakumabhizinisi, ngakho-ke kufanele ufunde ukubhekana nalezi zinkinga, ngoba uma ungenzi kanjalo, uzokhiqiza ukulahlekelwa enzuzweni nasesithunzini. Nokho, lokhu akusho ukuthi kufanele uvumele lezi zinhlobo zamaklayenti zikone.
Kubalulekile ukuba nohlelo olucacisa izenzo okufanele zithathwe lapho kuphakama isimo esiyinkimbinkimbi nohlobo oluthile lwamaklayenti anzima; Ngale ndlela, kunamasu okumelwe asetshenziswe lapho iklayenti lingase lizizwe linakekelwa kodwa ukuze abasebenzi bangaphathwa kabi ngezenzo zokuzitika futhi abahlaselwa yilaba bantu.
Uma ufuna ukwazi amanye amaqhinga namasu angasetshenziswa ebhizinisini ukusungula izinhloso ezibonisiwe, uyamenywa ukuthi ufunde isihloko. amasu okuthengisa.
Izinhlobo
Izikhalazo ezenziwa emahhovisi noma ezikhungweni zingavama kakhulu, kodwa kubalulekile ukuthi njengenkampani ube namathuluzi adingekayo okusingatha lezi zimo namakhasimende anzima. Inkinga ngalawa macala ukuthi ahlukene kakhulu, ngoba awasebenzisi nje kuphela imodeli eyodwa, kodwa izimo eziningi ezahlukene zingakhiqizwa kuye ngokuthi isimo sengqondo somuntu.
Okokuqala kufanele uxoxisane namakhasimende anzima ukuze ukwazi ukujabulisa isicelo osenzayo; Kufanele futhi ufinyelele esivumelwaneni lapho kokubili inkampani kanye nabathengi bejabule. Ngokufanayo, umuntu angalolongwa ukuze akwazi ukulondoloza isimo sengqondo sokungathathi hlangothi lapho enza isicelo.
Ngenxa yalokhu, kulula ukuhlela indlela yokwenza uma kwenzeka noma iyiphi inkinga, kodwa njengoba kushiwo ngenhla, akwenzeki ngendlela efanayo, ngoba kuncike kubuntu kanye nesimo esikhiqizwayo, ngoba lokhu Ngezansi kukhona. izinhlobo zamaklayenti anzima anezici zawo eziyinhloko, ukuze uqonde ukuthi lezi zinhlobo zabantu kufanele ziphathwe kanjani:
ikhasimende elikhathazekile
Amakhasimende anzima ahlanganisa lawo abhekwa njenganexhala, elibonakala ngokuba nesimo sengqondo sokuxhamazela, okwenza avakashele ibhizinisi noma inkampani ukuze enze isikhalazo ngomkhiqizo noma isevisi ehlinzekwa emakethe; Ubuye akhulume ngocingo noma ngokunaka okunikezwa yizinkampani.
Ngokuvamile, lo muntu uvame ukuphuthuma futhi ufuna isisombululo esisheshayo, futhi uma singenziwa ngendlela abafisa ngayo, ezinye izinkinga ziqala; nazo zivame ukuba yinkinga ngoba azijabuli kalula, zingaveza izinhlobo ezahlukene zokungaboni ngaso linye phakathi kwekhasimende nabasebenzi abasebenzela abantu.
Kulezi zimo, kufanele uhlale uzolile futhi ulalele zonke izikhalo ezishiwo iklayenti, ukuze lizizwe linakekelwa, futhi awukwazi ukulandela ijubane elibekwa umuntu, njengoba ngokuvamile lijahile futhi lingakwazi ngisho nokuhlambalaza. abasebenzi, lesi senzo akufanele siphindwe, njengoba singase sibe nzima nakakhulu isimo.
Kumelwe uqine kodwa ube nomusa, ngokuvamile iklayenti livame ukuphambukisa injongo yesikhalazo salo, okwenza kube nzima ikhambi elinganikezwa, ngakho kufanele umcele ukuba akhulume kancane ukuze aqonde inkinga yangempela endabeni. Uma ungayigcini inhlonipho, awugcini ngokugxila esicelweni sakho.Indlela ephumelela kakhulu yokuxazulula isimo ukucela iklayenti ukuthi livale ucingo noma livakashele ihhovisi ngakusasa.
Ngendlela efanayo, i-aphoyintimenti ingasungulwa lapho iklayenti ligxile khona futhi lingacela isikhalazo noma isicelo elifuna ukusenza, ngaleyo ndlela kube lula abasebenzi abaphethe ukunikeza izixazululo ezifanele kulawa maklayenti anzima. Kufanele futhi ugcine isimo sengqondo sobungani nesivulekile, ukuze umuntu ehlise ukukhathazeka kwakhe futhi athole impendulo ayidingayo.
ekhathazekile
Amakhasimende anzima anezinkinga, angabantu abanezinkinga eziningi futhi abathanda ukutshela izimpilo zabo kubasebenzi ababahambelayo, inkinga ngalesi simo ukuthi sinciphisa ukusebenza komsebenzi ohlinzekwa njengenkampani nebhizinisi; Lezi zimo futhi zivimbela abasebenzi ukuthi baqhubeke nemisebenzi yabo, izibopho kanye nemisebenzi ehambisana nazo.
Lolu hlobo lwabantu lukhuluma ngayo yonke into eluhlukumezayo, ngakho-ke luphatha abasebenzi sengathi bangochwepheshe bezengqondo, lungaze luxake abasebenzi ngakho konke okubakhathazayo, benze indawo yokusebenza ingakhululeki. Kulezi zimo, kunconywa ukuthi isisebenzi sigcine ingxoxo yobungcweti ngokuphelele, siqondise iklayenti ukuthi ligxile esicelweni salo futhi lenze isicelo salo.
Kufanele futhi ube nesimo sengqondo esihloniphekile lapho ukhuluma futhi ube nenhlonipho lapho ukhuluma ngezinkinga zakho, ukuze iklayenti lingazizwa lihlaselwe ngamazwi. Imikhawulo ebuhlotsheni phakathi kweklayenti nomsebenzi kufanele igcinwe, ngendlela efanayo ukongiwa kwemvelo kuqondiswe emgomweni oyinhloko wokuvakasha.
Uma ufuna ukwazi ukuthi abantu bebhizinisi banjani emakethe, ngakho-ke kunconywa ukuthi ubone isihloko Izinhlobo zosomabhizinisi, lapho kuchazwa khona izimo zengqondo nezenzo abazenzayo.
ukuzethemba
Phakathi kwamakhasimende anzima kukhona umuntu ozethembayo kangangokuthi akasamukeli noma yisiphi isixazululo esinikezwa inkinga yakhe, lesi simo sengqondo singadala umonakalo omkhulu kubasebenzi benkampani, balahlekelwe ukuzinza komsebenzi abanako. lezi zimo, kuphinde kube yizinhlobo zamakhasimende ezixaka isimo azithola ekuso.
Kulesi simo, kunconywa ukuthi abasebenzi balondoloze ulimi lomsebenzi ukuze ukunakwa okunikezwayo kube kufushane futhi kunembile, ukuze kuhlangatshezwane nesidingo futhi kunikezwe impendulo efanele ezinkingeni ezenzekayo. Elinye iqhinga elisetshenziswayo elokuthi ukunakwa akuthathwa kalula ngumuntu oyedwa, kunalokho kutholwa usizo lwabanye abasebenzi.
Ukunciphisa
Amakhasimende anzima ngokuvamile afuna kakhulu futhi anempendulo kunoma yini isisebenzi esiwazisa yona, laba bantu uma befuna ukunakwa kwabasebenzi ukuze baxazulule inkinga yabo bafuna ukukhombisa ukuthi banolwazi olukhulu ngale ndaba, baze basho ukuthi bayazi. ngaphezu kwabasebenzi benkampani.
Ngokuvamile ucela ukukhuluma neziphathimandla ezisezingeni eliphezulu zenkampani, kuyilapho ekucela lokhu udala izinkinga eziningi ngezenzo zakhe, kunciphisa ngisho nokusebenza kwabasebenzi, ngoba ufuna ukunakwa ngabasebenzi abaqeqeshiwe ukuze bamlalele. isikhalazo futhi abeke izwi lakhe kuziphathimandla ezinekhono.
Bangaba nodlame uma isicelo sabo singafezeki, ngakho-ke kufanele kuqikelelwe ukuthi laba bantu kufanele kukhulunywe kanjani nabo ngaphambili; Kuyatuswa futhi ukuthi umsebenzi akhombise ukuthi unolwazi lokuxazulula isikhalo sakhe nokuthi uyakwazi ukulawula isimo, ngale ndlela umuntu angakwazi ukwehlisa izimfuno zakhe futhi amukele usizo olunikezwayo.
Khululeka
Phakathi kwamakhasimende anzima kumele kudalulwe nawo lawo avilaphayo.Inkinga eyenzeka kulaba bantu ukuthi bacele isikhathi sokunakwa kubasebenzi, okwehlisa ijubane nokusebenza kahle komsebenzi okumele bawenze; Ngokuvamile bakuthola kunzima ukunquma kusengaphambili izixazululo ezingase zinikezwe, yingakho kubalulekile ukuthi abasebenzi benze umzamo owengeziwe ukuze bahlangabezane nezidingo zabo.
Kodwa-ke, lesi sigaba samaklayenti yisona esilula ukuphatha, ngoba ungaholela esixazululweni esifanele kakhulu ngokusho kwesimo sakho; Ukuze wenze lokhu, ingxoxo kufanele ibanjwe ngolimi olulula nolucacile, ukuze ungadideki iklayenti, ubasize ukuba baqonde ezinye izindlela ezingase zibe usizo futhi banqume ukuthi iyiphi engasetshenziswa.
